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Get the support you need to maximize your trading success. From setup assistance to advanced strategy guidance, our expert team is ready to help.
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Frequently Asked Questions
Find answers to the most common questions about our service, alerts, and support.
How do I start receiving alerts?
After subscribing, you'll be added to our mailing list and Telegram channels. Alerts are sent instantly when trading opportunities arise.
What do I need to follow the alerts?
You need a brokerage account that supports the instruments we trade (CFDs, futures, or cash indices for index alerts; options-enabled account for options strategies). We provide broker recommendations and setup guides.
How much capital do I need to start?
Trading depends on your capital, but understand that trading is a risky business, so be comfortable with losing the money you put up for trading.
Do you have a free way to try it first?
Yes—join our free Telegram channel to get occasional sample signals and market updates before committing: https://t.me/levelstrader_free
How fast are alerts delivered?
Alerts are sent instantly via Telegram when opportunities arise. Email alerts follow immediately. Our average member receives notifications within 10-15 seconds of alert generation.
What if I miss an alert?
All alerts include entry ranges, not single prices. Most setups remain valid for 15-30 minutes. We also send follow-up messages if there are significant changes to the trade setup.
What are your trading hours?
Index alerts: 9:30 AM - 4:00 PM EST (US markets) and 8:00 AM - 4:30 PM GMT (UK markets). Options alerts: 9:30 AM - 4:00 PM EST. We don't trade overnight or during low-liquidity periods.
How many alerts do you send daily?
Quality over quantity. We send 1-2 each per day for Index and Options 5 per week. We only send high-conviction setups that meet our strict criteria.
What if I lose money on a trade?
Every alert includes precise stop-loss levels to limit risk. We practice strict risk management - typically risking 1-2% of account per trade. Losses are part of trading, but our system keeps them controlled and manageable.
Can I adjust position sizes?
Absolutely. We provide the setup and risk parameters, but you determine position size based on your account size and risk tolerance. Many members start with smaller positions while learning our system.
Do you provide exit instructions?
Yes. Every alert includes take-profit targets (T1, T2, T3) and stop-loss levels. We also send updates when targets are hit or if we're closing the position early due to changing market conditions.
Can I cancel anytime?
Yes, you can cancel your subscription at any time with no cancellation fees. Your access continues until the end of your current billing period. We also offer a 7-day money-back guarantee for new subscribers.
Can I change my subscription plan?
Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at your next billing cycle.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are processed securely through encrypted payment gateways.